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Superpowers for your Contact Center Superheroes

Superpowers for your Contact Center Superheroes

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About

Augment your agent and QA team performance with an intelligence system for the modern contact center.

 

  • Coverage and Quality of feedback your agents deserve: Provide the right amount of coverage for your agents, from 1% to 100%
  • Real-time Conversation Monitoring and Assist: Access deep conversation understanding and rich enterprise integrations
  • Real-time Knowledge Support: Support your agents with the right answers from across your enterprise
  • Customizable Scorecards integrated with AI analytics: Review, score and analyze agent performance with an integrated AI driven QA flow

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