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Scale support without scaling headcount

Scale support without scaling headcount

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About

Cohere helps CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers.

Existing automation solutions aren’t very smart: they tend to send the wrong things to customers, or don’t have the right answers in the first place. Cohere solves both by extracting knowledge with the latest advances in large language models, making sure that your customers are getting accurate answers, all of the time.
  • Automatically resolve up to 60% of tickets: Provide instant, personalized answers to customers over any channel. Using AI that understands language, not just keywords.
  • Provide solutions, not just answers: Cohere helps you guide users through resolutions step-by-step, and even perform actions on their behalf.
  • Get started with your existing support resources: Instantly turn support articles and past conversations into personalized answers and accurate resolutions in a single click.
  • Understand and anticipate customer trends: Identify potential issues and content gaps with Cohere’s advanced analytics, and resolve them in just a few clicks.

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